Privacy Policy
Your Trust, Our Sacred Commitment
Our Commitment to Your Privacy
At Serenity Spa, we understand that your personal wellness journey is deeply private and sacred. This Privacy Policy reflects our unwavering commitment to protecting your personal information with the same care and attention we provide during your spa treatments.
We believe that trust is the foundation of every meaningful relationship, and we are dedicated to maintaining the highest standards of privacy protection for all our valued guests.
Important: We operate as a service-based spa business using Shopify's platform for appointment bookings and contact management. We do not sell physical products online, and all transactions are for spa services and treatments.
Information We Collect
Personal Information
- Full name and preferred name
- Email address and phone number
- Mailing address for service confirmations
- Date of birth for age verification and personalized treatments
- Emergency contact information for safety purposes
Health & Wellness Information
- Health conditions, allergies, and medical considerations
- Previous spa treatment history and preferences
- Massage pressure preferences and areas of concern
- Pregnancy status for prenatal treatments
- Special accommodation needs or accessibility requirements
Service Information
- Appointment booking details and scheduling preferences
- Service selections, customizations, and add-ons
- Payment information (processed securely through Shopify)
- Gift certificate purchases and redemptions
- Feedback, reviews, and testimonials
Website Usage Data
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns
- Booking patterns and service preferences
- Marketing email engagement and click-through rates
- Cookie data for website functionality and analytics
How We Use Your Information
Personalized Wellness Experience
We customize your treatments based on your health profile, preferences, and past service history to ensure optimal relaxation and therapeutic benefits tailored specifically for you.
Appointment Management
Scheduling, confirming, and managing your spa appointments through our Shopify-powered booking system, including automated reminders and follow-up care instructions.
Payment Processing
Securely processing payments for spa services through Shopify Payments, managing gift certificates, and handling refunds or cancellations according to our service policies.
Communication & Marketing
Sending appointment confirmations, wellness tips, exclusive spa offers, and important updates about our services (only with your explicit consent for marketing communications).
Service Improvement
Analyzing usage patterns and feedback to enhance our spa services, develop new treatments, and improve our website booking experience and customer satisfaction.
Legal Compliance
Meeting healthcare and business regulatory requirements, resolving disputes, protecting our rights, and ensuring the safety of our guests and staff members.
Shopify Platform Integration
Serenity Spa operates on Shopify's secure e-commerce platform exclusively for service bookings and customer management. We do not sell physical products through our online store.
Data Hosting & Security
- Your data is securely hosted on Shopify's PCI DSS compliant servers
- All information is encrypted in transit and at rest
- Shopify provides enterprise-level security monitoring and protection
- Regular security audits and compliance certifications
Shopify Data Sharing
- Shopify may process your data to provide platform services
- Data is subject to Shopify's Privacy Policy in addition to ours
- No data is shared with Shopify for their marketing purposes
- You can review Shopify's privacy practices at shopify.com/legal/privacy
Information Sharing & Disclosure
Data Security & Protection
All data transmitted between your device and our servers is protected with industry-standard 256-bit SSL encryption, ensuring your information remains completely secure during transmission.
Your information is stored in secure, access-controlled servers with multiple layers of protection, regular backups, and disaster recovery protocols to ensure data integrity and availability.
Only authorized staff members have access to your information on a need-to-know basis for legitimate business purposes, with comprehensive access logging and monitoring.
We continuously update our security measures, conduct regular security audits, penetration testing, and provide ongoing staff training on data protection best practices.
Your Privacy Rights
Access & Review
Request a complete copy of all personal information we hold about you and review exactly how it's being used, stored, and processed for your spa services.
Correction & Updates
Update, correct, or modify any inaccurate, incomplete, or outdated personal information in our records at any time through your account or by contacting us directly.
Data Portability
Request your personal data in a portable, machine-readable format to transfer to another service provider if you choose to discontinue our services.
Deletion Rights
Request complete deletion of your personal information from our systems, subject to legal record-keeping requirements and legitimate business needs for completed services.
Communication Preferences
Opt out of marketing communications at any time while still receiving essential service-related messages about your appointments and account information.
Processing Restrictions
Request restrictions on how we process your personal information in certain circumstances, including limiting use for specific purposes or activities.
Cookies & Website Tracking
We use cookies and similar tracking technologies to enhance your website experience, remember your booking preferences, and analyze how our website is used to improve our services.
Privacy Questions & Requests
We're here to address any privacy concerns, questions, or requests you may have. Our dedicated privacy team is committed to responding promptly, thoroughly, and transparently to all inquiries.
Email Privacy Team
info@luxuryspa.com
Response within 24 hours guaranteedPrivacy Hotline
+1 (415) 555-5555
Monday-Friday: 9:00 AM - 7:00 PM PSTSaturday: 10:00 AM - 6:00 PM PST
Sunday: 10:00 AM - 4:00 PM PST
Our Location
123 Serenity Lane
Wellness District
San Francisco, CA 94105
Policy Updates & Changes
We may periodically update this Privacy Policy to reflect changes in our spa practices, services, legal requirements, or industry standards. When we make significant changes, we will provide clear notice and transparency.
Our Update Process
- Email notification to your registered address with summary of changes
- Prominent notice displayed on our website homepage and booking pages
- Update the "Last Modified" date at the top of this policy page
- Provide a minimum 30-day advance notice period for all material changes
- Maintain archived versions of previous policies for your reference
Our Commitment to You
Your continued use of our spa services after any policy changes indicates your acceptance of the updated Privacy Policy. However, we will always honor the privacy commitments that were in place when you first provided your information to us, ensuring grandfathered protections for existing clients.