Terms of Service
Serenity Spa Wellness Sanctuary
Acceptance of Terms
By accessing and using this website operated by Serenity Spa, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access or use the service.
If you do not agree to abide by the above, please do not use this service. We reserve the right to change these terms at any time, and such changes will be effective immediately upon posting.
Use of Our Website
Permitted Use
You may use our website for lawful purposes only. You agree not to use the site:
- In any way that violates any applicable federal, state, local, or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
- To impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website
Intellectual Property Rights
The service and its original content, features, and functionality are and will remain the exclusive property of Serenity Spa and its licensors. The service is protected by copyright, trademark, and other laws.
Booking and Appointments
Online Booking
Our website may provide online booking functionality for spa services. By using this service, you agree to provide accurate, current, and complete information about yourself as prompted by our booking forms.
Appointment Confirmation
All appointments are subject to availability and confirmation. We reserve the right to refuse service to anyone for any reason at any time.
Cancellation Policy
Cancellations must be made at least 24 hours in advance. Failure to provide adequate notice may result in cancellation fees as outlined in our spa policies.
Privacy and Data Collection
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, contact us, or otherwise communicate with us. This may include:
- Personal identification information (name, email address, phone number)
- Appointment and service preferences
- Communication records and correspondence
- Health information relevant to spa services (with your consent)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process appointments, communicate with you, and ensure the safety and security of our services.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in our Privacy Policy or as required by law.
Prohibited Uses
You may not use our service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To collect or track the personal information of others
- To spam, phish, pharm, pretext, spider, crawl, or scrape
- For any obscene or immoral purpose
- To interfere with or circumvent the security features of our service
Disclaimers
Service Availability
We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. We reserve the right to withdraw or amend our service without notice.
Medical Disclaimer
The information and services provided by Serenity Spa are not intended to diagnose, treat, cure, or prevent any disease. Our spa services are for wellness and relaxation purposes only. Please consult with your healthcare provider before beginning any new wellness regimen.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Serenity Spa. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
Limitation of Liability
In no event shall Serenity Spa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Maximum Liability
Our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the service during the term of membership.
Indemnification
You agree to defend, indemnify, and hold harmless Serenity Spa and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).
Termination
Termination by Us
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Termination by You
You may terminate your use of our service at any time by simply discontinuing your use of the service.
Effect of Termination
Upon termination, your right to use the service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
Governing Law
These Terms shall be interpreted and governed by the laws of the jurisdiction in which Serenity Spa operates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Dispute Resolution
Any disputes arising from these Terms or your use of the service will be resolved through binding arbitration in accordance with the rules of the jurisdiction's arbitration association.
Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: info@serenity-spa.com
- Phone: +91 8009 054294
- Address: Available upon request for our EU, USA, and UAE locations
- Website: Through our contact form